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Refund Policy

As a small business we are unable to offer refunds for change of mind. Baby Bot Bot will not be held responsible for any postage and handling charges associated with the product being returned if it doesn’t meet the below Warranty terms.

Returns under the Australian Consumer Law

Baby Bot Bot takes great pride in supplying quality products.

If the product is damaged, faulty or does not match the description given, you are protected by the Australian Consumer Law. For bonafide faults or return claims, please contact us within 14 days of the date of sale by sending an email to hello@babybotbot.com.au. We will then work with you to rectify the situation. Baby Bot Bot reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by Baby Bot Bot.

Terms of Use

These Terms and Conditions apply to users of the Baby Bot Bot Pty Ltd Website.
By using this site, you accept and agree to these Terms & Conditions. We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and Baby Bot Bot Pty Ltd when you purchase goods from this Website. If you proceed with your purchase you are acknowledging that you have read and agree to these Terms and Conditions. We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. At all times, we will try to ensure that the images on our Website are as accurate and as close to the actual product as possible. It is essential that you use the actual written descriptions of each product when deciding to purchase a product from Baby Bot Bot. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

Pricing

All prices on the www.babybotbot.com.au website are listed in Australian Dollars (AUD) and do not include GST. The prices indicated exclude freight and handling unless otherwise promoted at the time of sale. Prices are subject to change without notice. Baby Bot Bot will at all times use our best efforts to ensure that the prices on this Website are accurate at any point in time. The prices displayed on this Website are only current at that particular point in time & we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on our Website. In addition to the purchase price, all delivery charges, sales tax, GST, extra packaging charges and Government taxes, if any, shall be payable by the Customer.

Shipping Costs

All shipping costs are the responsibility of the customer, unless otherwise advertised at the time of sale or as discounted by a promotional code.
We do not cover the cost of insurance on your item, and are not responsible for any lost items.
Baby Bot Bot reserves the right to determine if an area is deemed remote, which may result in extra shipping costs. Unfortunately, we are unable to ship outside of Australia at this time. Delivery Times: Please allow between 5 & 10 days for delivery, depending on your location within Australia.

All items are dispatched from our shipping partner within 48 hours of receiving your order, unless your order is placed on a weekend, public holiday or during a peak period. If placed during a sale, or peak periods such as Christmas and Back to School please allow up to 7 days for your order to be shipped (not including weekends).

Order Confirmation

You will receive an order confirmation email to confirm that your order has been placed. Please check your Junk Email folder, and if you still can’t find it, please contact us with your order number to check the status of your order. In the event a parcel is re-sent back to us due incorrect address, non-collection, or no contact from the customer after the card has been left by Australia Post. A re-delivery fee of $9.95 will be charged to have this item sent back to you.

Authority to Leave Deliveries

Satchels are automatically labelled as “Authority to Leave”, which means that they do not require a signature. If you require a signature or personalised instructions, please add a note upon checkout or contact us directly after you place your order.

Information

Whilst we have consulted advice in compiling the benefits of our products, this information is not intended to constitute or replace professional advice for individual or specific situations. We do not purport to be legal or healthcare professionals or your personal healthcare practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide, either on our Site or through our products and/or services.

This information is not intended to constitute or replace professional advice for individual or specific situations. We do not accept responsibility for determining whether our products are appropriate for you. We reserve the right to deny service and refund the cost of that product and/or service for any reason, including where we believe that the product and/or service would be dangerous or not appropriate for you, or we believe that further professional advice should be sought.

We may refer to Brands, websites, and other sources of information within our website, social media accounts and blog. We are not officially or unofficially affiliated with any other brands for benefit of any kind. Any reference to other products or services, programs, courses, processes or other information appearing on our Site does not constitute or imply our endorsement, sponsorship or recommendation in any way.

Use of Goods

It is essential that the products purchased from Baby Bot Bot are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Baby Bot Bot may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.

Payment

We use Stripe Payments to process secure payments on our website, accepting most major credit cards and bank account debits. Payment of your order constitutes a contract and you agree to the terms listed in this website by Baby Bot Bot Pty Ltd.

Privacy Policy

We use email and targeted online advertising to send you product and services updates, promotional offers and other marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history.

 We process your personal data as stated in our Privacy Policy.  You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing emails, or by emailing us at hello@babybotbot.com.au.

Baby Bot Bot values the strong relationships we have with our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. Baby Bot Bot and is bound by the Privacy Act 1988 (Cth) (“the Privacy Act”) and complies with the National Privacy Principles (“NPPs”) set out in the Act. Baby Bot Bot does not permit any linkages to this site without prior permission.

Disclaimer

Without prejudice to any other rights Baby Bot Bot may have, the purchaser shall indemnify Baby Bot Bot for any injury, disability, death, loss, damage or expense incurred should the purchaser cancel any order or breach any term hereof. The purchaser shall indemnify Baby Bot Bot for any injury, disability, death, loss, damage or expense incurred should the purchaser or anyone else using Baby Bot Bot products or taking heed of any advice provided by Baby Bot Bot. By clicking into this or any page on this website the purchaser agrees to our Disclaimer and the above Terms and Conditions. If you have any further questions please email us at hello@babybotbot.com.au.

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